Refund & Cancellation Policy

Last updated: 9/4/2026

1. Subscriptions and Cancellations

Uptime Ally is a subscription-based software-as-a-service (SaaS) product. You can cancel your subscription at any time directly from your dashboard's Billing page. Upon cancellation, your Pro features will remain active until the end of your current billing cycle.

2. Refund Eligibility

Because we offer a generously featured Free tier for you to test our service prior to purchasing, **we do not offer refunds** for payments that have already been processed, including renewals you forgot to cancel.

3. Accidental Upgrades

If you accidentally upgraded to a paid plan and have not utilized any Pro features (e.g., you did not add more than 1 monitor or configure custom webhooks), you may request a refund within 48 hours of the transaction by contacting support. These requests are evaluated on a case-by-case basis.

4. Service Downtime

In the highly unlikely event that Uptime Ally experiences prolonged catastrophic downtime that prevents us from delivering the core service you paid for, we may issue prorated credits to your account at our sole discretion. Cash refunds will not be provided.

5. Contact

If you believe you have been billed in error or have questions about this policy, please reach out to us at support@uptimeally.com.