Privacy Policy

Last updated: 9/4/2026

1. Information We Collect

We collect information you provide directly to us when you create an account, such as your name, email address, and billing information. We also collect the URLs and server IPs you submit to our system for monitoring.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our monitoring services. This includes sending you downtime alerts via email, Slack, or other configured channels, and processing your subscription payments via our payment partners.

3. Data Security

We implement industry-standard security measures to protect your personal information. Your payment details are processed securely by Razorpay and are never stored directly on our servers.

4. Third-Party Services

We use third-party services like Clerk for authentication and Razorpay for payment processing. These services have their own privacy policies governing how they handle your data.

5. Data Retention

We retain your account information as long as your account is active. Uptime logs (ping data) are automatically pruned and deleted from our databases after 30 days to minimize data footprint.

6. Contact Us

For privacy-related inquiries or to request data deletion, please contact support@uptimeally.com.